Axos Bank

  • Contact Center Representative

    Job Locations US-KS-Kansas City
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    Job ID
    2019-2555
    Job Type
    Regular Full-Time
    Department
    Trustee & Fiduciary Services
  • Description:

    Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! 

     

    We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve. 

     

    The Contact Center Representative will be responsible for providing technical (IT) support related to hardware and Axos’ proprietary software offerings via telephone. The Contact Center Representative will be responsible for resolving customer issues and logging detailed activities related to each call into internal ticketing system. This position reports directly to the supervisor of the Contact Center.

     

    Job Responsibilities:

    • Troubleshoot and resolve issues related to computer hardware problems including but not limited to PC’s, monitors, printers, LAN’s, email, and anti-virus support
    • Troubleshoot and resolve issues for clients pertaining to Axos’s suite of Bankruptcy Software Products
    • Become knowledgeable of the bankruptcy industry as it relates to TCMS products and our clients
    • Log all call/email details into internal ticketing system
    • Demonstrate ownership of issues reported and track to timely resolution
    • Assign special projects related to assisting clients
    • Adhere to Service Excellence Standards when interacting with clients both internally and externally

    Key Skill Sets or Knowledge Requirements:

    • Work well in a fast-paced office environment where there is extensive contact with clients and employees
    • Have patience and the ability to work in what can be a stressful environment
    • Highly effective team members thrive on being in an environment that rewards their professionalism
    • Excellent communication skills, verbal and written
    • Good with the details
    • Flexible and willing to adapt
    • Resourceful
    • Collaborative

    Desired Career Experience & Education Requirements:

    • Customer service
    • Software troubleshooting
    • Flexible to work either 9am-6pm or 8:30am-5:30pm

    Preferred:

    • A+ certification
    • Bankruptcy and/or banking experience

    Apply directly for consideration as we are not using any outside agencies for any of our openings 

     

    Job Functions & Work Environment:

     

    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

     

    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

     

     

    Equal Employment Opportunity:

     

    Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

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