Axos Bank

  • Chatbot Systems Analyst

    Job Locations US-CA-San Diego County
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    Job ID
    2018-2491
    Job Type
    Regular Full-Time
    Department
    Centers of Excellence
  • Description:

    Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! 

     

    We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.

     

    • Take ownership of the Salesforce Einstein Chatbot proof of concept, expanding the application across the enterprise over time
    • Perform analysis of trends in chat interactions to identify topics with the biggest opportunity to automate
    • Collaborate with business units to understand/influence requirements to positively impact the customer experience
    • Tune and refine the Einstein natural language processing (NLP) and intent solutions
    • Leverage Salesforce scripts to drive automations
    • Write requirements for developers to leverage API interactions as needed
    • Maintain knowledge of current and emerging technologies/products/trends related to chatbots and corresponding architectural solution

    Key Skill Sets or Knowledge Requirements:

    • Solid understanding of Salesforce Sales Cloud and Service Cloud platforms, including process builders adn other automation solutions
    • Understanding of Live Agent capabilities
    • Ability to rapidly learn new technology and inquisitive mind

    Desired Career Experience & Education Requirements:

    • 3+ years' experience as an admin or developer on the Salesforce platform
    • Bachelors Degree

    Preferred:

    • 1+ years designing and building chatbots
    • Salesforce certifications

     

     

    Apply directly for consideration as we are not using any outside agencies for any of our openings

     

    Job Functions and Work Environment:

     

    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

     

    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

     

    Equal Employment Opportunity:

     

    Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

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