Axos Bank

  • Loan Servicing Representative

    Job Locations US-NV-Las Vegas
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    Job ID
    Job Type
    Regular Full-Time
    Loan Servicing
  • Description:

    Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! 


    We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve. 


    The Loan Servicing Representative is responsible for day to day loan servicing activities, customer service, and adherence to all corporate and regulatory guidelines.


    Responsibilities will include, but are not limited to:

    • Customer inquiries, research requests, and related correspondence
    • Escrow, insurance and tax account inquiries
    • Post-Closing audits & Trailing Doc retrieval
    • Loan sale processing
    • Payment posting and processing
    • Maintenance of Electronic loan files
    • Review and Update job related processes and procedures
    • Run reports daily (using Excel) in order to validate accuracy of data
    • Research and update collateral information with loan files
    • Answer phone calls and assist internal and external customers accordingly
    • Ensure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations

    Key Skill Sets or Knowledge Requirements:

    • Ability to manage multiple and/or shifting priorities, and produce professional and accurate work product, under time constraints
    • Excellent customer service skills and a charismatic personality
    • Advanced computer skills including all MS Office systems
    • Take ownership of tasks; excellent problem solving skills and ability to exercise good judgment in making decisions
    • Availability to work overtime
    • Exceptional verbal, written, and interpersonal communication skills
    • Knowledge and training in bank terminology and loan documents



    Desired Career Experience & Education Requirements:

    • Understanding of mortgage loan processes and servicing experience


    • Direct Loan Servicing, real estate, or commercial loan experience
    • Knowledge of Jack Henry Banking systems


    Apply directly for consideration as we are not using any outside agencies for any of our openings


    Job Functions & Work Environment:


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



    Equal Employment Opportunity:


    Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.



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