Axos Bank

  • Auto Loan Specialist

    Job Locations US-CA-San Diego
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    Job ID
    2018-2476
    Job Type
    Regular Full-Time
    Department
    Auto Lending - Admin
  • Description:

    Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! 

     

    We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.   

     

    The Auto Lending Specialist plays an important role by performing, under direct supervision of the Direct Auto Lending Manager, a number of activities related to assisting consumers to complete requests for auto lending products. Assists consumer with any questions related to Axos direct auto lending products and the application process, provide new leads call backs within established guidelines, and maintain an acceptable conversion rate as stated in monthly goals. Provides administrative support to applicants to facilitate application and capture. Requests status updates from approved and pre-approved clients.  Sends loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly. Manage CRM tracking active loan application(s) and entering data as needed.

    Key Skill Sets or Knowledge Requirements:

    • Strong ability to conduct business over the phone and internet
    • Strong verbal and written communication skills. Basic math skills
    • Ability to manage multiple priorities; strong detail orientation and highly organized
    • Works with a strong sense of urgency and responsiveness
    • Passionate about delivering excellence in customer service
    • Demonstrated patience and professionalism when interacting with both internal and external customers
    • Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required
    • Ethical, with a commitment to company values

     

    Desired Career Experience & Education Requirements:

    • High school diploma or equivalent
    • 2+ years of experience in direct auto lending, inside sales, or related field

    Preferred:

    • Bachelor’s degree in related field

     

    Apply directly for consideration as we are not using any outside agencies for any of our openings  

     

     

    Job Functions and Work Environment:

     

    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

     

    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

     

     

    Equal Employment Opportunity:

     

    Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

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