Axos Bank

  • Collector

    Job Locations US-CA-San Diego
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    Job ID
    Job Type
    Regular Full-Time
    Credit & Portfolio Management
  • Description:

    Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! 


    We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.   


    We are seeking a  Collector to join our team. Responsibilities will include:


    • Identify and monitor delinquent customer accounts through Jack Henry Enhanced Collection module and other relevant reports
    • Collect on past due obligations, when applicable
    • Record information about financial status of customers and status of collection efforts on Jack Henry Collection screens
    • Locate and notify customers of delinquent accounts by postal mail, electronic mail, or telephone to solicit repayment
    • Confer with customers by phone or electronic mail to determine reasons for overdue payments
    • Advise customers of necessary actions and strategies for loan workouts
    • Notify customers of escrow changes, missing proof of insurance, first payment defaults, credit bureau corrections, etc.
    • Arrange for debt repayment or establish repayment schedules based on customers' financial situations
    • Recommend loan modifications, when appropriate, of customer accounts and work with the property owners to bring them current and maximize recovery
    • Investigate customers by skip tracing methods as deemed necessary
    • Coordinate efforts with the Special Assets Manager to pursue legal remedies, including foreclosure or repossession, to maximize recovery, when necessary

    Key Skill Sets or Knowledge Requirements:

    • Detail-oriented with the ability to multi-task
    • Basic knowledge of the principles and practices of real estate
    • Personal character that ensures ethics and the fair treatment of all Bank Customers
    • Protect the integrity of the Bank while observing all Federal Compliance Banking laws
    • Analytical and problem-solving skills
    • Organizational skills
    • Excellent written and verbal communication skills
    • Customer service skills

    Desired Career Experience & Education Requirements:

    • 2 years experience in auto/RV, unsecured and/or real estate loans  
    • Familiar with Accurint, Anti-Money Laudering and other skip tracing tools
    • Familiar with FDCPA
    • High School Diploma


    • Familiar with FNMA, GNMA, and FHLMC loans
    • Bilingual speaker

    Apply directly for consideration as we are not using any outside agencies for any of our openings  


    Job Functions and Work Environment:


    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.


    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.



    Equal Employment Opportunity:


    Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.





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