Axos Bank

  • Customer Service Representative

    Job Locations US-OH-Columbus
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    Job ID
    2018-2465
    Job Type
    Regular Full-Time
    Department
    Deposit Operations - Consumer
  • Description:

    Born digital, Axos BankTM is publicly traded on the New York Stock Exchange (NYSE: AX). Axos Bank has reinvented the banking model, growing to nearly $10 billion in assets in just 19 years. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 online banks in the country! 

     

    We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.

     

    Job Responsibilities:

    • Accurately perform both routine and non-routine transactions
    • Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customer accounts
    • Cash checks and process withdrawals
    • Pay out money after verification of signatures and customer balances
    • Cross-sell products and services
    • Promote and explain other services such as loans, IRAs, certificates of deposit, etc.
    • Place holds on accounts for uncollected funds
    • Balance daily. Report any discrepancies to the Branch Manager immediately
    • Perform processing tasks: telephone transfers, wire transfers, check orders, electronic funds transfers, setup of overdraft protection, order debit cards, account updates, CIF updates etc.
    • Compose routine customer correspondence
    • Prepare and place stop payments as required
    • Identify counterfeit currency
    • Follow all bank policies and procedures
    • Assist Branch Manager and Deposit Operations with other tasks and responsibilities as assigned

    Key Skill Sets or Knowledge Requirements:

    • Excellent customer service
    • Exceptional interpersonal and communication skills
    • Ability to work with supervisors and fellow employees in an effective and positive manner
    • Maintain customer confidentiality
    • Obtain guidance and approval on transactions as required
    • Demonstrated ability to accurately handle transactions
    • Strong organizational skills and the ability to prioritize tasks
    • Basic PC and Microsoft Office proficiency, with an ability to learn new software as needed
    • Ability to work well under pressure and in a fast-paced environment
    • Maintain a working knowledge of applicable policies, procedures and federal regulations including, but not limited to: Bank Secrecy Act, Customer Identification Program, Office of Foreign Assets Control, Privacy, Rights to Financial Privacy, Community Reinvestment Act, Truth in Savings, etc.

    Desired Career Experience & Education Requirements:

    • High school diploma, GED, or equivalent skills
    • 1+ years prior banking experience (including cash handling)

    Apply directly for consideration as we are not using any outside agencies for any of our openings.

      

    Job Functions & Work Environment:

     

    The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

     

    While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

     

    Equal Employment Opportunity: 

     

    Axos Bank is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

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